There tends to be a service expectation to online software that is different than the service expectation from desktop boxed software. When the software provider also processes the customer’s data, there is an expectation that customers can call and get help not only about the software, but about how to handle certain entries or why…
With computer software, the prebill has taken on new dimensions. In manual billing systems, attorneys often prepared a rough draft bill from which he or she would edit and create (after usually more than one draft) a bill. With the first word processors, editing became easier and more flexible. With the first software based attorney…
Many attorneys like to provide their clients with a history of a matter from time to time. Every year our Interbill attorney customers order more History Statements for their clients. In that history statement requests from Interbill attorney customers have gone from an average of 1 per attorney per quarter to over 10 per attorney…
Payment Due Dates and Reminder Bills At Interbill we consider a client’s payment to be overdue when the client has not paid by the payment due date printed on the client’s statement. We strongly recommend that attorneys send a reminder bill for each overdue statement within 3 days after the payment due date. The best…
We at Interbill strongly recommend that attorneys include a specific payment due date on all statements sent to individual clients or small business clients. Some attorneys use the words “Payment Due upon Receipt”, we discourage this practice. Individual clients and small business clients often have competing cash flow needs. A clearly identified payment due date…